SkinClub Admin guides

Find your way around the Admin and set up your clinic.

• Welcome to SkinClubA quick tour of the Admin sidebar and where each part of your clinic lives.
• Create your app and review the draftRequest your private app draft on the Create my app page, then check it in the Admin console.
• Review imported treatmentsCheck the treatments read from your website, confirm or reject catalogue suggestions, then approve them.
• Set your clinic profile and booking linkFill in your clinic details and tell the app where patients should book.
• Invite your team and choose rolesSend staff invitations by email, pick a role and a scope, and change or suspend access later.
• Preview your app, then publish itSee the app in a phone frame, then switch it from Draft to Published once the readiness checks pass.
• How patients get to your appFour ways to bring a patient into your clinic's space in the SkinClub app.

Connect Stripe, follow patient payments and read your payouts.

• Connect Stripe to accept paymentsLink your clinic's Stripe account from the Payments page so patients can pay in the app.
• Klarna at checkout: when it appearsKlarna is offered at checkout only when Stripe reports it as active for your clinic.
• Payments, payouts and refunds: the read-only consoleFollow payments, payouts, refunds and disputes in the Payments page, which you can look at but not act on.
• Refunds and disputes: handle them in StripeSkinClub shows refunds and disputes but does not create or answer them. Do both in Stripe.
• How patients pay, and where the money goesFrom the cart to the Stripe payment page, and how the payment reaches your clinic.

Create memberships and follow their billing over time.

• Create and publish a membership planSet a name, a price and a billing cadence, then show the plan to patients.
• Included treatments and member pricesAdd treatments or products to a plan's allowance, and set the member price on each treatment.
• Membership billing and cancellationHow members join, how they are billed, and how they cancel or resume from the app.
• Failed membership paymentsSpot unpaid renewals from Home and know what the member sees and can do.
• What a patient sees when joining a membershipThe join journey in the app, so you can guide a patient at reception.

Reward loyalty and grow through referrals and QR codes.

• Rewards and earning rulesChoose how patients earn points, create the rewards they unlock, and follow how they are used at reception.
• Referrals and QR sourcesTrack which placement brings patients in, set referral points, and follow the referrals patients share from the app.
• Print the reception posterPrint a poster with your clinic's QR code (A4, A3 or US Letter) so patients can reach your app.
• Google review link and bonusAdd your Google review page to the app and, if you wish, turn on a points bonus that reception validates. SkinClub never checks by itself that a review was posted.

Check patients in, scan their pass and find a client fast.

• Scan a patient QR and redeem sessionsScan the QR in a patient's app at reception to redeem a treatment session, confirm a reward or check them in.
• Invite a patient to the app at receptionCreate a personal QR code and link for a client. Nothing is sent by SMS or email.
• Clients directory and manual adjustmentsFind a client, read their profile, and fix visits, points or session balances with a recorded reason.
• Booking handoff after a purchaseAfter buying a treatment, the patient is sent to your booking tool, WhatsApp or phone. SkinClub does not book for you.
• Staff rewards: points and perks for your teamReward the team with points for attributed sales and client sign-ups, and let them redeem perks.