How patients pay, and where the money goes

The patient's checkout

1. The patient adds treatments or products to the cart. They can enter a promo code and, if they have a balance, use their app cash.
2. Before paying, they can pick the team member who served them under Recommended by, or choose No team member. This attributes the sale for staff rewards.
3. The Pay button (with the total) opens a Stripe payment page in the phone's browser. The patient pays by card, or with Klarna when it is active for your clinic (the cart then shows Card or Klarna).
4. They return to the app, which shows the order confirmation. For a treatment with a booking action, Choose my slot opens your booking tool, outside the app.

If the patient cancels on the Stripe page, nothing is charged.

Checkout settings

They live in Patient app > Appearance > Brand & settings, Checkout card:

• Maximum share of the order payable with App Cash: app cash pays at most this share of the order, and the patient pays the rest by card. At 0, the app says app cash is not accepted for purchases. If app cash covers the whole cart, the order completes without a Stripe page.
• Pass along transaction fees (clinics outside the European Economic Area and the UK): on, a fee at the rate you set (Transaction fee, in %) is added to the patient's bill, with the label and disclosure you enter, for the same amount whatever the payment method. Off, the clinic absorbs the payment fee. In Europe and the UK this setting doesn't appear: no fee is ever added for the patient.

Minimum card amount

Stripe sets a minimum amount for a card payment. If the share left to pay by card is too small, SkinClub lowers the app cash used to reach that minimum. If the whole cart is below the minimum, the app blocks payment and asks the patient to add an item, or to use their app cash if it can pay the whole order.

Where the money goes

The payment is created on your clinic's connected Stripe account. Stripe then pays you out to your bank. You can follow it in Sales > Payments (Transactions, then Payouts). See the read-only console.

Memberships use a separate recurring checkout. See Membership billing and cancellation.

If payments are not set up

If Stripe charges are not enabled for the centre, the app tells the patient: "Payments are not configured for this location yet." Connect Stripe first (see Connect Stripe).

Limits

• Orders are paid on a Stripe page in the browser, not inside the app.
• The confirmation screen shows the order remembered on the patient's phone. It is not a receipt issued by SkinClub.
• Refunds are made in Stripe (see Refunds and disputes).