How patients get to your app

Your clinic has its own space inside the SkinClub patient app. Each way in below lands the patient on that space.

Ways in

• Reception poster: print the poster with your clinic QR code (A4, A3 or US Letter) and put it where patients wait. See "Print the reception poster".
• Personal invitation: at reception, use Invite a client to show a client their own QR code or send them a link. See "Invite a patient to the app at reception".
• Clinic link or clinic code: a patient who opens a clinic link lands on your clinic. Otherwise the app asks for the clinic code.
• A friend's referral: an existing patient shares their link or code from the app. The new patient opens the link, or types the code instead of the clinic code.

What happens next

An account is required: the app cannot be browsed before signing in. The patient signs in with their phone number and a text message code. If their name is not already known to the clinic, the app asks for it, with an optional email. See "How patients log in".

A new patient who comes through a referral gets welcome points when your clinic's referral rule is on. By default it is on and worth 150 points. You set it in Offers & rewards > Rewards.

Tips

• Use one QR source per physical placement (reception, flyer, window) so you can see which one brings people in. See "Referrals and QR sources".

Limits

• Your app must be published: before that, the clinic code, QR codes and links do not open it (see "Preview your app, then publish it").
• A QR or link opens a SkinClub web page first on some phones. It offers an Open app button that takes the patient into the app.
• A personal invitation is for one client, works once and expires after 7 days. A new invitation for the same client cancels the previous one.