Scan a patient QR and redeem sessions

The scanner reads three kinds of QR: a purchased treatment QR, a reward code and the clinic pass.

Before the scan

For a treatment, the patient opens Profile > My treatments in the app, picks the purchased or membership-included treatment, chooses how many sessions to use and shows the QR code. The code is short-lived. If it has expired, they refresh it.

Scan a treatment

1. Open Today > Scan & check-in, or click the Scan QR icon at the top right of any page. The camera starts.
2. Point it at the patient's QR code: Point the patient QR at the camera.
3. The QR is read, the session is redeemed and the visit is recorded with the clinic's check-in rule, all by themselves. The Check-in result card shows the patient, the treatment, the sessions left and the membership.
4. Click View profile to open the client, or Scan another QR for the next patient. If the visit could not be saved, the card says so: click Record visit to try again.

No camera? Open Enter a token instead, paste the Patient QR token (shown under the QR in the app) and click Redeem treatment.

Confirm a reward

When a patient uses a reward in the app, they show a reward code, valid for 10 minutes.

1. Scan it like a treatment. No points are deducted yet.
2. Check the reward with the patient.
3. Click Confirm use. The points are deducted from the patient's balance and the card shows Reward used.

Reward codes are scanned only: the RWD-… reference under the QR is not a code to type.

The clinic pass

The Scan tab of the app (My pass) shows a pass QR to identify the patient at the desk. The scanner shows Patient identified: nothing is redeemed, and the visit is recorded with the scan.

If it fails

• This treatment has no sessions available to redeem: check the balance in Clients.
• This QR is no longer available: ask the patient to refresh their treatment QR.
• This reward code has expired: ask the patient to show a new one.
• This reward code has already been used: no points are deducted a second time.
• The patient does not have enough points for this reward: confirmation stays blocked.
• A QR from an older version of the app can be refused. Ask the patient to update the app.

Limits

• The scan feature can be switched off for a clinic. If Scan & check-in is greyed out, it is not enabled for you.
• The support role cannot redeem a session, record a visit or confirm a reward. It can check a reward code without confirming it.