# Clients directory and manual adjustments

> Find a client, read their profile, and fix visits, points or session balances with a recorded reason.

- URL: https://skinclub.io/docs/en/reception-daily/clients-directory-adjustments
- Language: en
- Collection: Reception & daily work
- Last updated: 2026-11-01

## Find a client

Open **Today > Clients**. Search by **Name or email**, and narrow with the **Lifecycle filter**. Click **View profile** to open the client's profile.

Patients appear after their first invitation, booking or purchase.

![Clients page: search, lifecycle and last activity](https://admin.skinclub.io/help-media/en/clients.webp)

## Read the profile

The profile opens in a side panel. It lists contact details, the patient app (with **Invite to the app**), **Purchased and included care**, memberships (with **Next renewal** and **Cancels at period end**), reward points, **Visit history** and **Recent activity**. Tabs (**Overview**, **Visits**, **Treatments**, **Points**, **Timeline**) give the detail.

If a membership plan change is scheduled, the profile shows **Plan change scheduled**. Only an owner or admin can click **Cancel change**.

![Client profile: membership, points, sessions left and next steps](https://admin.skinclub.io/help-media/en/client-drawer.webp)

## The adjustments

The buttons sit at the top of the profile. Each adjustment opens in its own drawer and is written to the client's timeline.

- **Add visit**: records a visit that was not scanned at reception. Enter **Points to award**, or 0 to apply the clinic's check-in rule when one is set up. The reason is optional.
- **Validate a Google review**: the patient shows you their Google review at reception. **Credit the bonus** gives them the clinic's review bonus, whatever the rating, once per patient. The Google review bonus must first be turned on in **Offers & rewards > Rewards**.
- **Adjust points**: a positive value adds points, a negative one removes them. A **Reason** is required.
- **Redeem session**: records completed care and removes sessions from the available balance. The button is greyed out when no treatment has sessions left.
- **Correct balance**: from the **Treatments** tab, on the treatment's row. It fixes a session balance that does not match reality, without exceeding the sessions purchased. A **Reason** is required.

Submitting the same command twice does not apply it twice.

## Limits

- You cannot remove more points than the client has.
- The support role can read the profile but cannot change visits, points or sessions.
- The overall points balance is visible only to staff with organisation-wide access.
- The profile shows whether the patient accepts marketing, without letting you change it. Admin has no screens for client notes, privacy requests or account deletion.
- Adjustments are for corrections. They do not refund a payment, which is done in Stripe.

## Related articles

- [Scan a patient QR and redeem sessions](https://skinclub.io/docs/en/reception-daily/scan-patient-qr)
- [Refunds and disputes: handle them in Stripe](https://skinclub.io/docs/en/payments/refunds-and-disputes)
- [Google review link and bonus](https://skinclub.io/docs/en/points-rewards-referrals/google-review-link)