# Booking handoff after a purchase

> After buying a treatment, the patient is sent to your booking tool, WhatsApp or phone. SkinClub does not book for you.

- URL: https://skinclub.io/docs/en/reception-daily/booking-handoff-after-purchase
- Language: en
- Collection: Reception & daily work
- Last updated: 2026-11-01

SkinClub does not hold your calendar. After a purchase, the app hands the patient over to the way you take appointments.

## What the patient sees

In the app, under **Profile > My treatments**, each purchased treatment has a booking action. Depending on your setup, it:

- opens your booking tool's page (**External link**);
- opens a WhatsApp message to the clinic, with the treatment name filled in (**WhatsApp**);
- offers to call the clinic (**Staff review**);
- shows no appointment action, if you chose **Do not offer appointments** for that treatment.

If the link or the WhatsApp number is missing, the app offers to call the clinic instead. Without a clinic phone number, no action appears.

## Set it up

1. Open **Patient app > Appearance**, **Brand & settings** tab, **Patient booking** card.
2. Choose **External link**, **WhatsApp** or **Staff review**. For an external link, fill in the **Booking provider** and the **Booking page URL**. For WhatsApp, fill in the **WhatsApp number** and the **WhatsApp message**; `{product}` inserts the treatment name.
3. Save. See also "Set your clinic profile and booking link".
4. For a treatment that needs another destination, open it in **Patient app > Catalog**, **Booking** tab, and choose **Use a specific link** or **Do not offer appointments**.

> **Note:** owners and admins can save these settings, and group admins for the clinics of their group.

![Patient booking card: external link, WhatsApp or staff review](https://admin.skinclub.io/help-media/en/patient-booking.webp)

## At reception

In the sidebar, under **Today**, the **Agenda** link opens your booking tool in a new tab: the tool's staff sign-in when SkinClub knows it, otherwise your booking page. Until an external link is set, it reads **Connect your booking tool** and opens the **Patient booking** card.

When a patient arrives with a QR code, follow "Scan a patient QR and redeem sessions".

## Limits

- Booking appears from purchased treatments, and on the order confirmation (**Choose my slot**). A priced treatment page shows no booking button before purchase; a treatment with no price or priced at 0 shows your booking action instead of add to cart.
- SkinClub does not read availability or appointments from your booking tool.
- The app does not show an upcoming appointment: your booking tool or your team remains the source of truth.

## Related articles

- [Set your clinic profile and booking link](https://skinclub.io/docs/en/getting-started/clinic-profile-and-booking-link)
- [Scan a patient QR and redeem sessions](https://skinclub.io/docs/en/reception-daily/scan-patient-qr)