# Referrals and QR sources

> Track which placement brings patients in, set referral points, and follow the referrals patients share from the app.

- URL: https://skinclub.io/docs/en/points-rewards-referrals/referrals-and-qr-sources
- Language: en
- Collection: Points, rewards & referrals
- Last updated: 2026-11-01

**QR & referrals** groups two things: QR sources for your physical placements, and the referral codes patients share.

Open it from **Today > Scan & check-in**, with the **QR & referrals** button.

## QR sources

A QR source is a trackable QR code for one placement, such as the front desk or a flyer.

1. Click **Create QR source**.
2. Choose the **Center** if you have several, then enter a **Source name** (for example "Reception desk"). Patients never see this name.
3. Optionally set an **Expiry date**. Leave it empty to keep the QR active.
4. Click **Create QR source**.

The list shows each source with its status (**Active** or **Expired**), its **QR code**, its **Created** date, its **Scans** and a **Print poster** button. The top cards give **Active sources**, **Total scans** and **Expired sources**. Use a distinct source for each physical placement so scans stay attributable.

After the expiry date, a source is marked **Expired** and its poster can no longer be printed. Click **Renew**: a new QR code is created under the same name. Print the new poster and replace the old one, which stays expired.

![QR & referrals page: QR sources, scans, sign-ups and the referral program](https://admin.skinclub.io/help-media/en/qr-referrals.webp)

## Referral points

Referrals rest on two independent rules, set in **Patient app > Offers & rewards > Rewards**:

- **Friend welcome points (at sign-up)**: credited as soon as the friend creates an account with a valid referral code, usable right away. This rule is on by default, at 150 points.
- **Referrer points (on the friend's first purchase)**: credited once per friend, on their first successful payment, and taken back if that payment is fully refunded.

A warning shows when the friend's points, with their sign-up points, stay below your cheapest reward: the friend could not unlock anything with them alone.

## What patients do

In the app, the **Refer a friend** row lets a patient share their personal code. It shows when the referrer rule is on. The shared message contains a link. The link opens a SkinClub page that shows the code, with buttons to open or install the app.

The friend enters this code on the **Clinic code** screen of the app, then creates their account. They are then attributed to the patient who referred them.

## Follow referrals

The **Referral programme** card shows **Active referral codes**, **Invites opened**, **Friends joined**, **Friends who bought** and **Rewards given**. Once an invite has been opened, an **Invite to sign-up** card at the top of the page gives the share of friends who joined per invite opened.

The **Friend reward** and **Referrer reward** lines sum up your rules. The **Edit referral reward** button opens **Offers & rewards > Rewards**.

## Limits

- Activity shows once patients start sharing from the app.
- The page opened by the referral link is in French or English, depending on the browser language.

## Related articles

- [Print the reception poster](https://skinclub.io/docs/en/points-rewards-referrals/reception-poster)
- [Rewards and earning rules](https://skinclub.io/docs/en/points-rewards-referrals/rewards-and-earning-rules)
- [How patients get to your app](https://skinclub.io/docs/en/getting-started/how-patients-get-your-app)