# Payments, payouts and refunds: the read-only console

> Follow payments, payouts, refunds and disputes in the Payments page, which you can look at but not act on.

- URL: https://skinclub.io/docs/en/payments/payments-console
- Language: en
- Collection: Payments
- Last updated: 2026-11-01

**Sales > Payments** shows what Stripe reports for the selected centre. It is a read-only view: you can search and filter, but you cannot issue a refund or a payout from here.

## The tabs

- **Overview**: **Settled payments**, **Available balance**, **Latest payout** and **Open disputes**, plus the Stripe status of the centre and a **Review Stripe settings** link.
- **Transactions**: each payment with **Patient**, **Amount**, **Status**, **Provider payment** and **Date**. Open **Filters** to narrow by **Status**, **From** and **Until**, then **Clear filters** to see the full list again. **Saved payment methods** is listed underneath.
- **Payouts**: the transfers Stripe sends to your bank, with their amount, status and **Arrival** date.
- **Refunds & disputes**: refunds and disputes, with the evidence due date for disputes.
- **Stripe settings**: connection status (see [Connect Stripe](https://skinclub.io/docs/en/payments/connect-stripe)).

Use **Search loaded records** to find a line. Lists show 15 lines per page (**Previous**, **Next**). With several centres, switch with the **Centre** selector.

**Transactions** filters stay in the page address: a copied link reopens the same view.

![Payments console Transactions tab](https://admin.skinclub.io/help-media/en/payments-transactions.webp)

## Orders paid with App Cash

An order paid entirely with App Cash does not go through Stripe. It appears in **Transactions** with **Paid with App Cash** in place of the Stripe reference. It does not count in **Settled payments**.

## Failed payments

On **Home**, the **Failed payments** card shows two figures:

- **One-off failures, this period**, with **Review failed payments**, which opens **Transactions** filtered on failed payments.
- **Unpaid membership renewals, all dates**, with **Review memberships** (see [Failed membership payments](https://skinclub.io/docs/en/memberships/failed-membership-payments)).

## Limits

- The page loads recent activity only: up to 100 records per category across all your accessible centres. With several centres, one centre can therefore show fewer. Totals cover loaded records, not your whole history.
- This is not an accounting ledger. Use Stripe for reconciliation.
- Refunds and dispute answers are handled in Stripe (see [Refunds and disputes](https://skinclub.io/docs/en/payments/refunds-and-disputes)).

## Related articles

- [Refunds and disputes: handle them in Stripe](https://skinclub.io/docs/en/payments/refunds-and-disputes)
- [Connect Stripe to accept payments](https://skinclub.io/docs/en/payments/connect-stripe)
- [Failed membership payments](https://skinclub.io/docs/en/memberships/failed-membership-payments)