# How patients log in

> Patients log in with their phone number and a text message code. There is no password.

- URL: https://skinclub.io/docs/en/patient-app/how-patients-log-in
- Language: en
- Collection: Patient app
- Last updated: 2026-11-01

Patients log in to your clinic's app with their phone number. An account is required: there is no way to browse the app without one. There is no password, and the account is created the first time they log in.

## The steps

1. The patient opens your clinic in the app with a clinic link, or enters your **Clinic code** (see "How patients get to your app"). The same field accepts a referral code received from a friend.
2. On the welcome screen, they tap **Create my account** or **I already have an account**. Both lead to the same sign-in. **Not your clinic? Enter a code** takes them back to the clinic code.
3. On **Log in**, they enter their **Mobile number**. The app starts from your clinic's country calling code.
4. They tap **Get the code**. A text message arrives with a 6-digit code, which can fill in by itself on some phones.
5. The app checks the code as soon as all 6 digits are in. **Confirm** does the same if needed. The app then opens on your clinic's home screen.

The first time, the app may also ask for their name (see "How patients get to your app").

## If the code does not arrive

- **Resend the code** becomes available after a short countdown.
- **This is not my number** takes them back to enter another one.
- If the app shows "We could not send the code. Check the number and try again.", ask the patient to check the number and try again. The app shows only that general message.

## Invitations

A patient who opens a personal invitation sees the end of the invited number ("Clinic invitation: number ending in …"). They still type the full number to log in. A link that was already used or has expired asks them to log in with their phone number (see "Invite a patient to the app at reception").

## Limits

- Patients cannot browse the app, shop or see rewards before logging in.
- Your team does not use this screen. Staff sign in to the Admin with an email and a password.

## Related articles

- [How patients get to your app](https://skinclub.io/docs/en/getting-started/how-patients-get-your-app)
- [Invite a patient to the app at reception](https://skinclub.io/docs/en/reception-daily/invite-a-patient-at-reception)
- [Referrals and QR sources](https://skinclub.io/docs/en/points-rewards-referrals/referrals-and-qr-sources)