# Create an offer

> Set up a one-time offer for the patient home, choose who it applies to, and approve it so it can go live.

- URL: https://skinclub.io/docs/en/offers/create-an-offer
- Language: en
- Collection: Offers
- Last updated: 2026-11-01

A one-time offer is a promotion with a headline, a discount and a start date. It runs once, then expires. You manage offers in **Patient app > Offers & rewards > Offers**.

## Create the offer

The offer panel has four tabs: **Message**, **Discount**, **Eligibility** and **Schedule & delivery**.

1. Click **Create offer**.
2. On the **Message** tab, under **Visibility**, choose **Public** to show the offer on the patient app home screen, or **Private** (see below).
3. Write the **Promotion offer headline** (96 characters at most) and the **Promotion offer message** (240 characters at most).
4. On the **Discount** tab, choose the **Discount type**: **Percentage**, a fixed amount, or **No discount** (private offers only). Then enter the **Discount value**.
5. Still on **Discount**, under **Member pricing**, choose how the offer works with member prices (see below).
6. On the **Eligibility** tab, choose **All treatments & products**, **Includes** or **Excludes**, then pick the items.
7. On the **Schedule & delivery** tab, set **Approval**: **Pending review**, **Approved** or **Rejected**. A public offer is never shown or sent until it is approved.
8. Set the **Lifecycle status**: **Draft**, **Scheduled**, **Active**, **Paused** or **Ended**.
9. Under **Date**, pick a **Start date** and **Expires in** (a number of days). A new offer must start on a future date.
10. Check the **Delivery summary**, then click **Create offer**.

For an existing offer, open **Edit offer** from its row menu, then click **Save offer**.

You can colour the announcement banner under **Banner customization** and choose an image. The app works out whether the offer is live from its status and its dates, so you do not need to switch it on at midnight.

![Create a one-time offer panel: message, visibility and the app preview](https://admin.skinclub.io/help-media/en/offer-create.webp)

## Offers and member prices

- **Best available price** (recommended): the patient automatically gets the lower of the member price and the promotional price.
- **Stacks with member pricing**: the promotion applies on top of the member price. Use it on purpose, for a birthday or loyalty offer.

Pick an item under **Eligibility**: the first one drives the price example on the **Discount** tab.

## Private offers

A private offer does not appear on the home screen. It is always saved as a draft: switching an active offer to **Private** takes it away from patients. For a code patients enter at checkout, use a private promo code instead.

## Private promo codes

Click **Private code** (or **Create code** in the **Private promo codes** card). The **Create private promo code** panel asks for:

- a **Code** (letters and numbers, 40 at most), a **Percentage** or **Fixed amount** discount, and **Member pricing**;
- **Usage limits**: **Single use** or **Multiple use**, with **Max redemptions** and **Per-patient limit** (empty = no limit);
- **Targeting**: **All cart items**, **Include one item** or **Exclude one item**;
- the **Active window**, from the first day to the end of the last day.

Click **Create promo code**. The code never appears in the app: your team shares it with the patient, who types it at checkout.

## Limits

- To publish your app, you need at least one active, approved offer (see "Preview your app, then publish it").
- A private offer has no patient audience: it does not appear on the home screen.
- An offer targets at most 50 items.

## Related articles

- [Preview your app, then publish it](https://skinclub.io/docs/en/getting-started/preview-and-publish)
- [Included treatments and member prices](https://skinclub.io/docs/en/memberships/included-treatments-and-member-prices)