# Failed membership payments

> Spot unpaid renewals from Home and know what the member sees and can do.

- URL: https://skinclub.io/docs/en/memberships/failed-membership-payments
- Language: en
- Collection: Memberships
- Last updated: 2026-11-01

When a renewal payment is declined, the membership becomes past due. Stripe may retry the charge. On the third failure, SkinClub pauses the member's benefits until payment is recovered: their included treatments can no longer be used.

## Where you see it

- **Today > Home**, card **Failed payments**: the **Unpaid membership renewals, all dates**, and the **One-off failures, this period**. Totals are shown per currency. Each line shows when it failed and, depending on the case, **Next retry** followed by a date, or a **Benefits paused** badge.
- **Review memberships** opens **Sales > Memberships**. **Review failed payments** opens **Sales > Payments**, **Transactions** tab, filtered on failed payments.
- At reception, the check-in card shows the membership state, for example **Past due**.

A renewal stays in the card until it is recovered. The card does not give the reason for the failure.

![Home Failed payments card: unpaid renewals and failed one-off payments](https://admin.skinclub.io/help-media/en/failed-payments.webp)

## What the member sees

In **Profile > Membership**, the member sees **Action required**, **Payment required** and a message that benefits are paused because payment is required. The **Update payment method** button lets them fix the card: on iPhone and Android the app opens a card form; otherwise it opens Stripe's billing page; as a last resort it offers a WhatsApp message to the clinic.

## What you can do

- Contact the member and invite them to open **Update payment method** in the app.
- Check the payment in Stripe if you need more detail.

## Limits

- **Next retry** only appears when Stripe has sent a date.
- **Sales > Payments** shows recent activity only: up to 100 records per category across the centres you can access.

## Related articles

- [Membership billing and cancellation](https://skinclub.io/docs/en/memberships/billing-and-cancellation)
- [Payments, payouts and refunds: the read-only console](https://skinclub.io/docs/en/payments/payments-console)