# How patients get to your app

> Four ways to bring a patient into your clinic's space in the SkinClub app.

- URL: https://skinclub.io/docs/en/getting-started/how-patients-get-your-app
- Language: en
- Collection: Getting started
- Last updated: 2026-11-01

Your clinic has its own space inside the SkinClub patient app. Each way in below lands the patient on that space.

## Ways in

- **Reception poster**: print the poster with your clinic QR code (A4, A3 or US Letter) and put it where patients wait. See "Print the reception poster".
- **Personal invitation**: at reception, use **Invite a client** to show a client their own QR code or send them a link. See "Invite a patient to the app at reception".
- **Clinic link or clinic code**: a patient who opens a clinic link lands on your clinic. Otherwise the app asks for the clinic code.
- **A friend's referral**: an existing patient shares their link or code from the app. The new patient opens the link, or types the code instead of the clinic code.

## What happens next

An account is required: the app cannot be browsed before signing in. The patient signs in with their phone number and a text message code. If their name is not already known to the clinic, the app asks for it, with an optional email. See "How patients log in".

A new patient who comes through a referral gets welcome points when your clinic's referral rule is on. By default it is on and worth 150 points. You set it in **Offers & rewards > Rewards**.

## Tips

- Use one QR source per physical placement (reception, flyer, window) so you can see which one brings people in. See "Referrals and QR sources".

## Limits

- Your app must be published: before that, the clinic code, QR codes and links do not open it (see "Preview your app, then publish it").
- A QR or link opens a SkinClub web page first on some phones. It offers an **Open app** button that takes the patient into the app.
- A personal invitation is for one client, works once and expires after 7 days. A new invitation for the same client cancels the previous one.

## Related articles

- [Print the reception poster](https://skinclub.io/docs/en/points-rewards-referrals/reception-poster)
- [Invite a patient to the app at reception](https://skinclub.io/docs/en/reception-daily/invite-a-patient-at-reception)
- [Referrals and QR sources](https://skinclub.io/docs/en/points-rewards-referrals/referrals-and-qr-sources)
- [How patients log in](https://skinclub.io/docs/en/patient-app/how-patients-log-in)